Whether you’re a small business looking to improve your availability, a big-brand brand that wants to provide personalized customer service, or something in between, the right answering services will help. The best answering services for small business provide professional, US-based receptionists who can engage customers, schedule appointments, and complete other receptionist tasks to elevate your company’s customer service experience. The right answering service will also save you money by eliminating the cost of hiring and training a full-time, in-house receptionist.
When choosing an answering service for your small business, look for a solution with bilingual operators and custom call scripting that creates a personalized customer experience. This will set you apart from competitors and allow you to build a more memorable customer connection. The leading answering services for small businesses provide affordable per-minute rates, 24/7 live answering support, and bundled chat services. In addition, some offering on-call scheduling that allows you to set the times that agents will be available for calls and connect with your clients via the phone or chat apps.
Lastly, make sure the answering service you choose doesn’t tack on high overage fees or long-term contracts. Many companies charge for minutes that exceed their monthly package, which can quickly add up and cause financial strain. The top answering services for small business offer month-to-month packages with flexible options, so you can change your plan based on seasonality or call volume. Additionally, some services such as Ruby and AnswerFirst integrate with CRM and other tools like Google Calendar and Freshdesk to streamline client interactions. answering service for small business