If you work in a physical or virtual call center, you and your teammates need high-quality headsets to keep customer calls running smoothly. In addition to comfort, look for models that offer features like effective noise cancellation, so agents can hear customers clearly. This reduces the sounds of typing, keyboards, and nearby conversations, enhancing the call experience for both parties.
Other important factors include connectivity and battery life. Consider whether you’ll need wired or wireless headsets, and if you need a USB connection or Bluetooth technology for your headset. Also, check the headband size for a snug fit and whether it can be worn on either side of your head to provide customization. Finally, if your call center works around the clock, make sure the headset’s battery can last for all of your employees’ work shifts.
The best call center headset for your team depends on the type of work you do, how noisy your workspace is, and your budget. Choose a stereo headset with an intuitive design and HD voice technology to ensure your agents can listen and understand each other, while also hearing their customers clearly. Additionally, consider a headset with a swiveling boom mic that can be adjusted to suit each agent’s preference.
If your workspace is a little quieter, you might want to opt for a mono headset with just one earpiece. This option is less expensive than a duo headset and also provides more privacy for your agents. Consider a model with a noise-canceling microphone and built-in equalizer to improve call quality, as well as a comfortable headband for all-day wear. best call center wireless headset